Got Questions?
Clear guidelines on faulty items, cancellations, and replacements.
Refunds are only available if the card is faulty or the colour/print is significantly different from what was approved.
No. Once the design is approved for printing, the order becomes final. Refunds apply only in cases of defects or major colour issues.
No. We will always provide a replacement card first.
A refund is only issued if the replacement also has an issue.
Approved refunds are processed within 7 days.
No. Refunds are not available for customer-provided mistakes (wrong name, wrong details, wrong logo, etc.). However, it happens in rare cases, as all designs require your approval.
Such as:
Change of mind
Customer-provided incorrect details
Minor color variations due to screen/monitor differences
These protect you from disputes.
Returns are accepted only if the card is faulty, damaged, or printed with incorrect colour compared to the approved design.
Sometimes.
We may ask for a return if physical inspection is required. Return instructions will be provided.
If the card is confirmed faulty, we will reimburse reasonable return shipping costs.
No. Custom-made cards cannot be returned for design changes or preference-based reasons.
We may request photos or a short video showing the issue before starting the return process.
A free replacement is provided if:
The card arrives damaged
The NFC chip does not work due to a manufacturing issue
The printed colour is noticeably different from what was approved
There is a production defect
Yes. Replacement is always the first step.
A refund is only considered if the replacement also has an issue.
Once approved, replacements are usually processed and dispatched quickly (same as a normal print order).
In some cases, yes.
If required, we will share the return instructions.
Yes. If the NFC chip fails due to a manufacturing defect (not physical damage), we will replace the card under warranty for 3 months.
All issues, such as faulty cards, colour errors, or NFC problem,s must be reported within 7 days of receiving your order.
We may request photos or a short video clearly showing the issue so we can verify the problem before starting the process.
No. Since each card is custom-made, we do not offer refunds for change-of-mind or preference-based reasons.
No. Courier delays are outside our control.
As long as the product is delivered, the order is not eligible for a refund.
We are not responsible for non-delivery caused by an incorrect address provided by the customer.
A delivery fee may apply for sending a new card.
Yes. If the NFC chip stops working due to a manufacturing defect (not physical damage), we will provide a free replacement under warranty within 3 months.
Refund: You get your money back (only if a second replacement also has issues).
Return: You send the defective card back when requested.
Replacement: We send a new card to fix the issue before any refund is considered.
If you have questions about refunds, returns, or replacements, we’re here to help.
